Shipping policy

Last Updated: September 22, 2026

Welcome to Ejaz Store. We are committed to providing a smooth, reliable, and convenient shipping experience for every order.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment is successfully confirmed.

  • Orders placed on weekends or U.S. public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

  • Please make sure your shipping address is correct before completing your purchase.

2. Shipping Time

Estimated delivery times may vary depending on the destination, shipping carrier, weather conditions, and other factors.

Standard Shipping: Approximately 3–7 business days after processing.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier issues, severe weather, holidays, or other circumstances beyond our control.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on the delivery address, order size, shipping method, and available promotions.

From time to time, Ejaz Store may offer free shipping promotions on selected products or qualifying orders. Any applicable free-shipping offer will be displayed on the product page, cart, or checkout.

4. Order Tracking

When tracking is available, tracking information will be sent to the email address provided during checkout.

Please allow up to 24–48 hours for tracking information to become active after the shipping label has been created.

5. Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

If you notice an incorrect address after placing your order, please contact us as soon as possible at supportejaz@gmail.com. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

6. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If the tracking information shows that a package has been delivered but you have not received it, please check with household members, neighbors, and your local delivery carrier.

If you still cannot locate your package, contact us at supportejaz@gmail.com, and we will assist you in determining the next steps.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery. We may request photographs of the package and the damaged item to help us investigate the issue with the shipping carrier.

8. International Shipping

If international shipping is available for a particular product, delivery times, shipping costs, customs requirements, and import charges may vary by destination.

Customers are responsible for any applicable customs duties, import taxes, or other fees imposed by the destination country unless otherwise stated at checkout.

9. Shipping Restrictions

Some products may have shipping restrictions based on their size, contents, destination, carrier requirements, or applicable laws and regulations.

If an order cannot be shipped to the selected destination, we will contact the customer and provide available options.

10. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Trade Name: Ejaz Store
Phone: +1 413-640-9160
Email: supportejaz@gmail.com
Business Address:
246 Haydenville Rd
Leeds, MA 01053
United States